1. Return Eligibility:
– To be eligible for a return or exchange, items must be unused, unworn, and in their original condition with tags attached.
– Returns and exchanges are accepted within 3 days from the date of purchase.
2. Return Process:
– To initiate a return or exchange, please contact our customer support at [email protected] to receive a Return Authorization (RA) number.
– Clearly mark the RA number on the outside of the package.
3. Returns by Mail:
– Please securely package the item(s) and include a copy of the original packing slip or order confirmation.
– Customers are responsible for return shipping costs.
4. Refund Method:
– Refunds will be issued to the original payment method.
– Shipping fees are non-refundable.
5. Exchange Process:
– Exchanges are subject to product availability.
– If the desired item is unavailable, you may order using the exact amount or a refund will be processed.
6. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
7. Return Condition Inspection:
– All returned items will be inspected before processing a refund or exchange.
– Items that do not meet the return eligibility criteria may be subject to a restocking fee or returned to the customer.
8. International Returns:
– Customers are responsible for return shipping and any applicable customs duties or taxes.
9. Timeframe for Processing:
– Please allow 1 to 3 business days for us to process your return or exchange once it is received.
10. Contact Information:
– For any questions or concerns regarding returns and exchanges, please contact our customer support at [email protected]