1. Return Eligibility:

   – To be eligible for a return or exchange, items must be unused, unworn, and in their original condition with tags attached.

   – Returns and exchanges are accepted within 3 days from the date of purchase.

2. Return Process:

   – To initiate a return or exchange, please contact our customer support at contact@erthoofficial.com  to receive a Return Authorization (RA) number.

   – Clearly mark the RA number on the outside of the package.

3. Returns by Mail:

   – Please securely package the item(s) and include a copy of the original packing slip or order confirmation.

   – Customers are responsible for return shipping costs.

4. Refund Method:

   – Refunds will be issued to the original payment method.

   – Shipping fees are non-refundable.

5. Exchange Process:

   – Exchanges are subject to product availability.

   – If the desired item is unavailable, you may order using the exact amount or a refund will be processed.

6. Damaged or Defective Items:

   – If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

7. Return Condition Inspection:

   – All returned items will be inspected before processing a refund or exchange.

   – Items that do not meet the return eligibility criteria may be subject to a restocking fee or returned to the customer.

8. International Returns:

   – Customers are responsible for return shipping and any applicable customs duties or taxes.

9. Timeframe for Processing:

   – Please allow 1 to 3 business days for us to process your return or exchange once it is received.

10. Contact Information:

   – For any questions or concerns regarding returns and exchanges, please contact our customer support at contact@erthoofficial.com